What Happens After You Mail Your Test Strips

Once your box is scanned by the carrier, it is on its way to us, and your tracking shows each step. When it arrives, we check it in against the list you gave us, confirm the final total with you, and send your payment. You do not have to chase anyone: we message you at each step, and you can reply to any message with a question.

Step 1: The drop-off scan

Everything starts with the carrier's first scan. When you hand your package over at a Post Office or carrier location, ask for a drop-off receipt, or scan the label's QR code if that is how you shipped. The first tracking scan is what tells both of us the box is really in the mail.

Until that scan shows up, a package is only a package sitting at your house. After it, you can follow it online with the tracking number from your label. Keep the receipt or the tracking number until you have been paid.

Step 2: In transit

Most of the wait is here. Ground mail takes a few days, depending on how far you are from us. Tracking updates are not always continuous. It is normal for a package to show one scan, then nothing for a day, then another scan. A quiet day on the tracking page does not mean the box is lost.

If your tracking has not moved for a long stretch, text or message us the tracking number and we will look into it with you.

Step 3: Arrival and check-in

When your box arrives, we match what is inside against the list you sent us. That is why the list you give us at the start matters. It is the document we both work from. The clearer it is, the faster check-in goes.

You do not need to be there, and you do not need to do anything. We keep your original photos and your list so everyone is looking at the same thing.

Step 4: Your final total

After check-in we send you the final total for your order. In nearly all cases it matches the quote you were given. If something about the contents is different from what you described, we tell you what we found and what the total is, and you decide whether to go ahead. Nothing changes without you hearing about it first.

Step 5: Payment

Once you approve the total, payment goes out. We tell you when it is sent, so you know to expect it. If you have not seen it after that message, reply and let us know.

Who to contact

Use the same text or message thread you started with. Whoever answers can see your order. Have these ready:

• The name on the order
• Your tracking number
• A short description of your question

The same thread works at every stage: before you ship, while the box is in transit, after it arrives and after payment.

How to make the whole thing smoother

A few habits shorten the wait:

• Pack so nothing shifts. Boxes that can slide around in the carton are the ones that arrive in worse shape. Fill empty space with paper.
• Keep your list accurate. If you change what is in the box after sending your list, tell us before you ship.
• Photograph the contents before you close the box. Have the photos ready in case a question comes up later.
• Keep your tracking number. It is the fastest way for us to find your package if you need help.
• Make sure your return address is on the outside. It helps if the carrier has trouble delivering.

If you have not shipped yet, our mail-in kit page walks through preparing the box, and our guide to selling test strips by mail covers the full process from the start.